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Remote Bandsaw Servicing
 
Saws UK is offering now VIRTUAL service support 
 
The COVID-19 pandemic, as well as the subsequent lockdown, has affected businesses in every industry and sector. While some have been harder hit than others, almost all companies operating in the UK have had to adapt in order to serve their client base and survive in these difficult times. 
 
Like many of the country’s most innovative and forward thinking companies, Saws UK has found ways to continue manufacturing, selling and supporting during the lockdown. One of our most exciting innovations is our new virtual service support. Allowing us to give customers the help they need, while keep staff and clients safe, it’s helped us to maintain our high standards of customer service during lockdown. 
 
Virtual service support 
 
While our machines are precisely engineered and built to the highest standards, they still require regular maintenance in order to keep them in top condition. Occasionally, when something does go wrong, some of our machines may need repairs or servicing to get them back up to standard. 
 
As finding a repair person isn’t so easy right now, we’ve launched virtual service support to help you maintain and repair your machines yourself. This virtual service support takes the form of online video tutorials. Designed to be as easy to follow as possible, our videos will help you to diagnose issues with your saw and put the problem right. 
 
One of the main benefits of our online video tutorials is that you can watch them at a time that suits you. What’s more, you’re able to replay the most relevant sections of video to ensure you get the fix just right. 
 
Getting the support you need 
 
There are already a number of support videos online. These cover common repair and maintenance issues with some of our most popular models and should help you to get your saw up and running once more. If the issue you’re dealing with isn’t covered by one of our videos, get in touch and we’ll try to create a video that addresses the problem you’re facing. 
 
Alternatively, you can give us a call and we’ll try to talk you through the steps you need to take to get your saw up and running. In many cases, this virtual support will help to reduce the cost of servicing and repairing your saw. For some issues, it could eliminate the cost of unnecessary repairs altogether. 
 
Throughout the COVID-19 lockdown, our team has been working hard to support customers and ensure they receive the same high level of service they expect from Saws UK. If you need help or support with your machine, or if you’d like to find out more about our virtual support services and the products we offer, explore our site or get in touch with a member of our team. 
Tagged as: Bandsaw Servicing
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